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Freight Claim - The Waggon Freight Dictionary

Written By:
Picture of Robert Rajfer
Robert Rajfer

Robert has worked in the supply chain / logistics industry for the past five years. Robert spent the first three years of his career at C.H. Robinson (NASDAQ: CHRW) and the following years at Flock Freight (backed by SoftBank, Google Ventures, and Signal Fire).

Key takeaways:

  • Check your shipment as soon as it arrives. Take pictures and write down any damaged or missing items immediately.
  • Using Waggon software makes handling documents and filing claims easier.
  • Buy insurance for your goods during transit. This protects your business from big costs if items get lost or damaged.

Navigating Freight Claims: A Comprehensive Guide By Waggon

Lost or damaged goods during shipping can cost businesses a lot of money yearly.

This guide will help you learn how to handle freight claims and get compensated.

First, knowing the basics about filing freight claims for lost or damaged items is critical.

When your shipment arrives damaged, it’s crucial to act fast.

If you find any damaged or missing items, immediately note them on the delivery receipt.

Remember, different rules may apply if your shipment travels by truckload in the US (Carmack Amendment applies) or internationally by sea (Carriage of Goods by Sea Act).

Freight Claim - The Waggon Freight Dictionary

Understanding Freight Claims

Freight claims happen when cargo is missing, damaged, or lost.

They are a legal way for shippers or receivers to get compensation from carriers for these problems.

There are several types of claims, such as loss and damage claims for items that didn’t arrive or came broken and concealed damage claims for issues found after delivery.

Contact Waggon for a no-obligation quote to fulfill your shipping and logistics needs.

Our team is here to streamline your shipping process and ensure your goods are transported efficiently and securely.

Table of Contents

Defining a Freight Claim - The Freight Dictionary

What is a freight claim?

A freight claim is when you ask a carrier to pay you back because your shipped items got lost, damaged, showed up late, or cost too much.

If you send products and they break, you use a claim to get some money back.

There are two main types of damage claims: visible damage, which you see immediately, and concealed damage, found after opening the box.

Claims aren’t always about damage; sometimes, things get lost or arrive late.

Freight Claim - The Waggon Freight Dictionary

Filing a Freight Claim – When and Why

You must file a freight claim if your goods are damaged, lost, or late.

This allows you to ask for money back when shipping problems occur.

Goods should move safely and on time, but sometimes accidents cause damage or loss.

Right after noticing any issues, collect all necessary documents.

These include the bill of lading, delivery receipt with a signature, and notes on hidden damage.

These papers help prove why you deserve compensation for damaged or lost items.

It ensures you don’t pay for others’ mistakes.

Types of Logistics Claims

Learn about different freight claims to keep your business safe.

  • Damage Claim – Goods get damaged during transport. Take photos and report quickly.
  • Loss Claim – Your shipment doesn’t arrive. The carrier looks for it but might not find it. You ask for money based on what was lost.
  • Shortage Claim – Not everything ships arrive. Get money back for what’s missing.
  • Concealed Damage or Shortage – Sometimes, damaged or missing items are found later. Report fast before time runs out.
  • Refused Shipment Claim – When a receiver refuses a delivery because of damage or wrong order, this claim can cover the costs of returning or fixing the item.
  • Overcharge/Undercharge Claims – The amount charged for shipping was incorrect. You can claim to fix the payment error.

Knowing these claims helps keep your goods safe and ensures you get fair compensation from motor carriers or third-party logistics companies if something goes wrong during shipping.

Partner with Waggon for the best logistics solutions customized to meet your needs.

Let us streamline your shipping process and help you transport goods quickly, securely, and efficiently.

Frequently Asked Questions

  • What Is A Claim In Logistics?

    A logistics claim is a way to ask for money back because something went wrong with shipping.

    This happens if items are lost, damaged, or delayed, which applies when shipping agreements are not followed.

    Businesses use freight claims to try and fix these problems.

    You deal with carrier liability and must collect evidence, such as pictures of damaged goods or packages that never arrived.

  • What Is A Claim In Trucking?

    In trucking, you can ask for your money back if your goods get damaged or lost during transport.

    This is called filing a claim.

    The Carmack Amendment sets the rules in the U.S., making sure truck companies are responsible when things go wrong with your shipment.

    To start a claim, gather evidence, like photos of the damage and details about your cargo, including its weight and type.

    Send this info to the truck company.

    You’re trying to show them exactly what happened so they might pay for the losses or damages.

  • What Is The Major Reason For Freight Claims?

    Freight claims happen mainly because goods arrive damaged upon delivery.

    When shipments with damaged or missing parts get to their destination, it’s time to file a claim.

    This step is about asking for money back for what got lost or broken during shipping.

    Damages can come from rough handling, lousy packaging, or accidents while moving the items.

    Whether it’s a little scratch or everything is gone, filing a freight transportation damage claim is necessary.

    It’s a legal move to get compensation for the harmed or lost cargo.

  • How Do I Make A Freight Claim?

    Start by collecting essential papers.

    These documents are crucial: the bill of lading, proof of delivery, and photos of the damaged goods.

    Then, write a detailed letter to the carrier.

    Explain what happened and list the lost or broken items.

    Ask for a certain amount of compensation.

    After that, send your claim and documents.

    A well-prepared claim helps you get paid back.

Navigating the Freight Claim Process

When your goods get damaged or lost, the freight claim process helps.

Both you and the company moving your stuff have jobs to do, like packing well and checking items when they arrive.

Knowing how much money you can ask for if something goes wrong is essential.

When filing claims, include all details, like when you shipped it, what got damaged, and how much things cost.

Waggon provides insurance that covers shipping problems to avoid future trouble.

Freight Claim - The Waggon Freight Dictionary

Responsibilities of Shippers and Recipients

Shippers should:

  • Pack items well. Use strong boxes so things stay safe while moving.
  • Make labels easy to read. Include where it’s going and what’s inside.
  • Load carefully. Avoid hurting the goods when putting them on trucks or in containers.
  • Keep track of everything sent, its condition, and the sending date. This is important if there’s a problem later.
  • Tell carriers quickly about any damaged or missing items.

Recipients need to:

  • Check goods as soon as they arrive for any damages or missing parts.
  • Write down problems on the delivery form. This helps if you need to make a claim.
  • Open boxes gently. Damage might not be evident until you look inside each package.
  • Inform carriers right away if something is wrong with the shipment.
  • Save all delivery documents like emails and photos of how things arrived.

Filing a Freight Claim

If your shipment is lost or damaged, you can file a freight claim to get money back from the carrier.

Here is how:

  • Report Fast: If there’s a problem, tell the carrier immediately. You have only a short time to start your claim.
  • Show Proof: Take pictures of the damage or list missing items. This helps show what happened.
  • Keep Records: Save all talks with the carrier, like emails and phone calls. Note down details of these conversations.
  • Know Your Claim Type: Determine if your issue concerns lost items or damaged goods, as this will affect how you deal with it.
  • Fill Forms Correctly: Use the carrier’s forms for claims. Fill them out carefully with all the needed information.
  • Get Expert Advice When Stuck: If filing a claim feels hard, don’t hesitate to ask for help from shipping law experts or insurance companies.
  • Learn About Carrier Limits: Carriers usually pay no more than set limits for lost or damaged items based on several rules.
  • Think About Using a Third Party Company: Some companies will handle cargo claims for you, making things easier and saving time.
  • Checking Items Is Important: Make sure your items are okay when picked up and write down their condition to compare with what they look like when delivered.
  • Stay Patient but Follow Up: Claims need time, but keep in touch with the carrier to learn what’s happening.

Waggon Prevents and Manages Freight Issues

To keep your freight safe, Waggon provides insurance and packs items well.

Waggon helps solve shipping problems fast.

Freight Claim - The Waggon Freight Dictionary

Investing in Freight Insurance

When shipping with Waggon, you are always covered.

Freight insurance protects your goods from theft, natural disasters, and accidents during shipping.

It’s essential for businesses that send products.

With it, you’re covered for unplanned costs if things go wrong.

Tips for Preventing Freight Damage

Shipping goods without damage saves businesses time and money. Follow these steps for safer transport.

  • Pick Strong Packaging – Use rigid boxes and bubble wrap to protect items.
  • Check Pallet Loading – Tightly wrap or band products on pallets to stop them from moving.
  • Crating Adds Safety – Wooden crates help keep very breakable or expensive items safe from harm.
  • Labels Are Key – Mark each package clearly with “Fragile” or “This Side Up” so people know how to handle them right.
  • Seal Well – Strong tape keeps boxes shut and items in place during bumps.
  • Look Over Cargo Often – Waggon monitors your cargo closely at all shipping points for any signs of trouble, such as tampering or damage.
  • Choose a Good Carrier – Waggon always finds a reputable and professional shipment carrier.
  • Get More Insurance – Accidents can still happen; extra insurance helps cover the costs of damaged goods.
  • Train Your Team – Waggons’ highly trained team does the job right. We teach everyone who works with us to pack and handle products correctly.

These actions can significantly reduce the risk of damaged freight, helping your business run well and keeping customers pleased.

Experience the efficiency of Waggon’s supply chain and logistics services.

We deliver your freight on time, every time — Contact us today to ensure your shipping needs are met with precision and reliability.

Waggon Simplifies Freight Claims Management

Waggon offers businesses an intelligent way to handle freight claims.

Our experienced team values our customers and ensures that all transportation issues are managed precisely and efficiently.

We mitigate the risks associated with shipping by integrating advanced tracking systems, reliable insurance solutions, and robust packaging practices.

Choose Waggon to safely and efficiently manage your shipments.

Take the first step towards resolving your logistics challenges by requesting a quote today — our experienced team is ready to assist you.

Frequently Asked Questions

  • What Is A Freight Claim?

    A freight claim is a legal demand by consignees for financial compensation when shipped goods are lost, damaged, or arrive late.

  • How Do I File A Shipping Claim?

    Start by inspecting the freight as soon as it arrives.

    If it’s damaged or missing, gather all supporting documentation, including photos of the damage, detailed notes, and any additional insurance information, and submit your claim promptly.

  • Can I Get Money Back For Damaged Cargo?

    If your cargo was delivered damaged or lost during transit, you could receive financial reimbursement.

    The amount depends on the freight charges paid and the value of the claimed items.

  • Do I Need Extra Insurance For Shipping Claims?

    It’s wise to have additional insurance.

    Standard policies cover some losses, but the total loss value is not always covered.

    Check your policy details closely.

  • What Happens If My Claim Gets Denied?

    If denied, review why maybe there’s missing information or evidence.

    You can often resubmit with more details or appeal based on new facts.

Written By:
Picture of Robert Rajfer
Robert Rajfer

Robert has worked in the supply chain / logistics industry for the past five years. Robert spent the first three years of his career at C.H. Robinson (NASDAQ: CHRW) and the following years at Flock Freight (backed by SoftBank, Google Ventures, and Signal Fire).

Need to
Ship Your Load?

Our team of logistics experts has the knowledge and experience needed to serve businesses of all sizes.

Waggon proactively offers custom solutions that align with shippers’ specific needs — not the other way around.

By transcending conventional norms, we deliver on client expectations like no other.

Ready to ship with Waggon?

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About Waggon

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There’s no secret to our success, it’s plain and simple – we work harder than anyone else in the business.

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Need to
Ship Your Load?

Our team of logistics experts has the knowledge and experience needed to serve businesses of all sizes.

Waggon proactively offers custom solutions that align with shippers’ specific needs — not the other way around.

By transcending conventional norms, we deliver on client expectations like no other.

Ready to ship with Waggon?

“Freight Damage Claims FAQs.” U.S. General Services Administration, U.S. General Services Administration,

“Investopedia Staff. ‘Carmack Amendment.’ Investopedia, Dotdash Meredith,”

“Investopedia Staff. ‘Bill of Lading.’ Investopedia, Dotdash Meredith,”





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